Privacy Policy
We place a high priority on your privacy and have established a privacy policy that outlines our practices for collecting, using, disclosing, transferring, and storing your information. We encourage you to familiarize yourself with our approach to safeguarding customer privacy. For any inquiries, do not hesitate to reach out to us.
This policy is in compliance with the General Data Protection Regulation (GDPR) and provides insights into your rights concerning your personal data.
1. Collection and Utilization of Personal Information
Personal information is any data that can identify or contact an individual.
We collect personal information in a lawful, necessary, and fair manner to provide you with relevant products or services that better align with your needs while ensuring there are no legal risks in service provision. When you interact with our website, you may be asked to provide personal information. The website allows for the sharing and use of this information in line with this privacy policy. Please ensure the information you provide is accurate. We may combine this information with other data to enhance our products, services, content, and advertising. In many cases, if you do not provide the requested personal information, we cannot offer you our products or services or address any issues you encounter.
Here are some examples of the types of personal information we may collect and how we might use it.
2. What Personal Information We Collect
When you create an account, make purchases, participate in promotions, contact us, or take part in surveys on our website, we may collect various pieces of information from you, including your name, ID number, phone number, employer, address, contact preferences, email address, and credit card information.
When you use our website's products to share content with family and friends, send gift certificates and products, or invite others to use our services, we may collect information about these individuals, such as their name, ID number, phone number, employer, address, email address, credit card information, and mailing address.
3. How We Use Your Personal Information
We use the personal information we collect to keep you informed about new product releases and promotions on our website. If you prefer not to be on our mailing list, you can opt out at any time by updating your preferences. We also use personal information for the following purposes: to assist in creating, developing, operating, providing, and improving our products, services, content, and advertising, as well as for loss and fraud prevention. To prevent fraud, we may also use personal information for legal risk assessments to ensure there are no legal risks such as money laundering, foreign exchange, fraud, gambling, etc.
We may use your personal information (such as your date of birth) to verify your identity, assist in identifying users, and determine appropriate services. For instance, we might use your date of birth to determine the age of the account holder on our website. Occasionally, we may use personal information to send critical notifications, such as information about purchases and changes to terms, conditions, and policies. As this information is essential for your communication with our website, you cannot opt-out of receiving such messages. We also use personal information for internal purposes like auditing, data analysis, and research to enhance our website's products, services, and customer communication.
If you participate in lotteries, contests, or similar promotional activities, we will use the information you provide to manage these activities.
4. Collection and Use of Non-Personal Information
We also collect and use data that cannot be directly linked to specific individuals. We may collect, use, transfer, and disclose non-personal information for any purpose. Here are some examples of non-personal information we might collect and how we could use it.
We collect information such as occupation, language, postal code, area code, unique device identifiers, referral URLs, location, and time zone to better understand customer behavior and improve our products, services, and advertising.
We gather information related to customer activities on our website and information obtained from our other products and services. We compile this information to provide customers with more relevant information and understand which parts of our website, products, and services are of most interest. For the purposes of this privacy policy, aggregated data is considered non-personal information.
We may collect and store detailed information about your use of our services, including search queries. This information may be used to improve the relevance of our service delivery. Except in certain cases where we need to ensure the quality of services provided through the Internet, such information will not involve your IP address.
If we combine non-personal information with personal information, the combined information will be treated as personal information during the period of combined use.
Data Security
As a data "controller" under the GDPR, we implement appropriate technical and organizational measures to protect the security and confidentiality of your data, particularly to prevent it from being distorted, damaged, or accessed by unauthorized third parties.
We deploy robust security systems to ensure the highest level of data security and to detect data breaches.
When using subcontractors, we also ensure compliance with data protection laws.
Your Rights
Under the GDPR, you have the following rights, subject to the relevant legal conditions: the right of access (Article 15 GDPR), the right to rectification (Article 16 GDPR), the right to erasure (Article 17 GDPR), the right to restriction of processing (Article 18 GDPR), the right to data portability (Article 20 GDPR), the right to lodge a complaint with a supervisory authority (Article 77 GDPR), the right to withdraw consent (Article 7(3) GDPR), and the right to object to certain data processing activities (Article 21 GDPR).
(1). Right of access:
You have the right to request access to and obtain a copy of your personal data that we hold.
(2). Right to rectification:
You have the right to request the correction of any inaccurate or incomplete personal data.
(3). Right to erasure:
You can ask us to erase your personal data, subject to certain exceptions.
(4). Right to restrict processing:
It may be possible to restrict the processing of data so that it is only used for certain purposes (such as legal claims or exercising legal rights). During restricted processing, we will not use or share the data in other ways. You can ask us to restrict the processing of your personal data under certain conditions.
(5). Right to data portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
(6). Right to complain:
You can object to the processing of your personal data for legitimate interests or direct marketing purposes.
(7). Right to withdraw consent:
If the processing of personal data is based on consent, individuals have the right to withdraw their consent at any time.
(8). Right to object to profiling:
We use profiling for marketing purposes to determine whether to select you for specific promotions and product recommendations. You can object to this, but the offers and recommendations you receive will no longer be relevant to your interests.
To exercise any of these rights, please contact us at [your contact email/phone number].
5. Cookies and Other Technologies
Our website, online services, interactive applications, emails, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us understand user behavior, identify which parts of our website are browsed, measure the effectiveness of advertising and online searches, and make improvements. We consider information collected through cookies and other technologies as non-personal information. However, if local laws treat IP addresses or similar identifiers as personal information, we also consider such identifiers as personal information. Similarly, for the purposes of this privacy policy, when non-personal information is combined with personal information, the combined information is treated as personal information.
This website and its partners use cookies and other technologies in mobile advertising services to control the frequency of specific advertisements, deliver ads that interest you, and measure the effectiveness of advertising campaigns. If you do not wish to receive personalized advertisements on your mobile device, you can opt out by accessing the following link on your device. If you opt out, you will continue to receive the same number of mobile ads, but their relevance may decrease as they will no longer be based on your interests. You will still see advertisements related to content in web pages or applications or placed based on other non-personal information. Opting out only applies to advertising services on this website and does not affect interest-based advertising services from other advertising networks. However, if you choose to "restrict ad tracking" on your mobile device, third-party apps will not be able to use "ad identifiers" (a non-personal device identifier) to place targeted advertisements.
When you use our website, online services, and application software, this website and our partners also use cookies and other technologies to record personal information. In such cases, our goal is to enhance your experience with our website's products and services by making them more convenient and personalized. For example, if we know your name, we can greet you when you next visit our online store. If we know your country/region and language (if you are an educator, your school), it helps us provide a tailored shopping experience that is more useful to you. If we know that someone has purchased a certain product or used a certain service using your computer or device, it helps us place advertisements and emails that better suit your interests. If we know your contact information, hardware identifier, and information about your computer or device, we can better personalize your operating system, set up your services, and provide better customer service.
If you wish to disable cookies and are using a web browser, please go to your preferences, then the privacy panel, and disable cookies. On your mobile device, go to "Settings," select "Privacy," and then go to the Cookies section. For other browsers, please contact your provider to learn how to disable cookies. However, note that disabling cookies will prevent the use of certain features on this website.
Like most Internet services, we also automatically collect some information and store it in log files. Such information includes IP addresses, browser types and languages, ISPs, referral/exit websites and applications, operating systems, date/time stamps, and click stream data.
We use this information to understand and analyze trends, manage websites, understand user behavior on websites, improve our products and services, and gather overall audience characteristic information of user groups. This website can use this type of information for our marketing and advertising services.
In some of our emails, we use "click-through URL" links to content on this website. When a customer clicks on one of these links, it goes through a separate network server before reaching the target page on our website. We track the arrival data of this click to help us determine the customer's interest in a specific topic and measure the effectiveness of our communication with the customer. If you do not like this tracking method, please do not click on the text or image link in the email.
Pixel tags allow us to send emails in a format that customers can read and inform us if the email has been opened. We can use this information to reduce or eliminate emails sent to customers.
6. Disclosure to Third Parties
This website typically does not disclose personal information to third parties without customer consent. However, it may sometimes provide certain personal information to strategic partners who cooperate with this website to provide products and services or assist in marketing to customers. This website will only share personal information with third parties for the purpose of providing or improving our products, services, advertising, and fraud prevention and will not share personal information with third parties for marketing purposes.
7. Service Providers
This website will share personal information with companies that provide information processing, credit services, fulfillment of customer orders, product delivery, management and enhancement of customer data, customer service, evaluation of your interest in our products and services, and conduct of customer surveys or satisfaction surveys. These companies are obliged to protect your information and may be located in any location where this website operates.
8. Other
According to laws, legal processes, litigation, and/or requirements of public institutions and government departments within and outside your country of residence, it may be necessary for this website to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
If we determine that disclosure is reasonable and necessary to enforce our terms and conditions or protect our operations or users, we may also disclose information about you. Additionally, in the event of restructuring, merger, or sale, we may transfer all collected personal information to relevant third parties.
9. Protection of Personal Information
This website takes the security of your personal information very seriously. Our online services use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data on this website, we use computer systems with restricted access rights, deployed in facilities with physical security measures. iCloud data is stored in encrypted form, and this is also true when we use third-party storage. You are responsible for any personal information you decide to share or submit in the aforementioned circumstances. For example, if you post your name and email address on a forum, this information is publicly available. Please be extra cautious when using this type of function.
If you or any other person using the home sharing program logs in to third-party owned devices, any information shared in your "home" group (including calendars, locations, photos, and iTunes purchases) may be downloaded to that third-party device, leading to the leakage of any such shared information.
10. Integrity and Retention of Personal Information
This website offers convenient methods to ensure that your personal information is accurate, complete, and updated in a timely manner. We will retain your personal information for the period necessary to achieve the purposes stated in this privacy policy, unless required or permitted by law to retain this information for a longer period.
11. Access to Personal Information
You can visit this website, log in to your account, and help us ensure that your contact information and preferences are accurate, complete, and updated in a timely manner. For other personal information we retain, we will provide you with access rights that are applicable for any purpose, including requiring us to correct data inaccuracies or delete such data when the website is not authorized to retain it under law or for legitimate business purposes. We have the right to refuse to process requests that are meaningless/entangled, requests that harm the privacy rights of others, extremely unrealistic requests, and requests that do not require access to information under local laws. Requests to access, correct, or delete information can be submitted through the Regional Privacy Contact Form.
12. Protection of Information for Minors
We understand the importance of taking additional preventive measures to protect the privacy and security of minors who use our website's products and services. Therefore, unless authorized or agreed by the parents or guardians of minors, we will not intentionally collect, use, or disclose personal information of minors under the age of 14 (or similar minimum age set by relevant jurisdictions). If we discover that we have collected personal information of minors under the age of 14 (or similar minimum age set by relevant jurisdictions) without prior authorization or consent from the minors' parents or guardians, we will take measures to delete such information as soon as possible.
13. Third-Party Websites and Services
Our website, products, application software, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties, such as third-party banks. Information collected by third parties, which may contain bank account data or contact information, must comply with third-party privacy regulations. We hope you can understand these third-party privacy regulations.
14. Company Commitment
Our Commitment to Your Privacy We are dedicated to safeguarding your personal privacy and vow not to collect, utilize, or disclose your personal information without legitimate cause. We are committed to ensuring the security of your personal data by adhering to all relevant laws, regulations, and standards pertaining to privacy and data protection. Additionally, we are dedicated to informing all Coescore employees about our company's privacy and security protocols and to strictly enforcing these privacy preservation measures within our organization.
15. Privacy Issues
If you have any questions or concerns about this website's privacy policy or data processing, or if you would like to file a complaint about possible violations of local privacy laws, please contact us. All such complaints must be investigated, and, where appropriate, we will respond as soon as possible. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authorities in your jurisdiction. If you make a request to us, we will endeavor to provide you with information related to possible complaint channels that may apply to your situation.
Please note: We can update our privacy policy at any time, so please keep an eye on our privacy policy. If we make significant changes to our privacy policy, we will not notify you separately.